COVID-19 and Your HealthSelect Plan

The Employees Retirement System of Texas (ERS) is working with Blue Cross and Blue Shield of Texas (BCBSTX) to closely monitor the impact of COVID-19 (coronavirus). BCBSTX stands ready to help doctors, hospitals and public health organizations in serving HealthSelect participants in understanding, preventing and potentially treating people who have been affected by the virus.

 

Over-the-counter tests:

The federal government currently requires most group health plans to cover the cost of a limited number of certain over-the-counter home COVID-19 antigen tests for participants. This includes the HealthSelect of Texas®, Consumer Directed HealthSelectSM and HealthSelectSM Out-of-State plans offered through the Employees Retirement System of Texas (ERS). Please see your HealthSelect Prescription Drug Program for details on how you can get your tests.  

For help scheduling a COVID-19 vaccination in your area, you have the following options:

1. Sign up with the Texas Public Health Vaccine Scheduler in one of two ways: 
- Call (833) 832-7067 any day of the week, 7 a.m. to 7 p.m. Central Time. Spanish langauge and other  translators are available to help callers.
- Or visit GetTheVaccine.dshs.texas.gov.
2. Use the Texas Health and Human Services Vaccine Finder or call 2-1-1 to find local vaccine providers.
3. Use the Centers for Disease Control Vaccine Finder.

Additional information about the COVID-19 vaccine is available in the COVID-19 Vaccine Resources section below. 

We're Here For You

We understand you may be dealing with financial and emotional stress due to COVID-19 related issues. BCBSTX and ERS are working to make things easier by providing additional support and benefits coverage for HealthSelect participants and providers during this time.

This COVID-19 FAQ document (updated on Feb 3, 2022) outlines the most recent changes to your health plan as well as options for care for you and your covered family members, including vaccine coverage.

For more specific benefit-related questions, please contact a BCBSTX Personal Health Assistant for more information.

Additional Resources

  • All HealthSelect participants, including Consumer Directed HealthSelectSM have access to medical and mental health Virtual Visits through Doctor On Demand® and MDLIVE®
  • If you are enrolled in HealthSelect of Texas, HealthSelectSM Out-of-State or HealthSelectSM Secondary, mental health Virtual Visits through Doctor On Demand and MDLIVE are covered at 100%. This means you will pay nothing for medical and mental health Virtual Visits.
  • If you are enrolled in Consumer Directed HealthSelect, you must meet your annual deductible before medical and mental health Virtual Visits are covered. After you meet your deductible, you will pay 20% coinsurance. COVID-19-related Virtual Visits are temporarily being covered at no cost for Consumer Directed HealthSelect through August 31, 2022. 
  • Your primary care provider (PCP) or specialist may be able to provide services via telemedicine/telehealth platforms. Provider telemedicine services are covered the same as in-person office visits. Contact your provider(s) to ask if this service is available.
  • If you have questions about your prior authorization or referral, see the FAQ document at the link above.
  • Download the COVID-19 flier for general information.
  • Download the COVID-19 vaccine flier for vaccine-related information.
  • Watch a recording of Doctor On Demand's educational presentation on COVID-19.
  • Use Provider Finder® to find health care providers in your area.
  • Learn more about your Mental Health Benefits.
  • Learn more about your Prescription Drug Program .
  • Visit HealthSelect MedicareRx  for information about the HealthSelect Medicare Prescription Drug Program.
General COVID-19 Resources:
  • Visit the Texas Department of State Health Services website for the latest Texas-related updates.    
  • Visit the Centers for Disease Control and Prevention (CDC) for the latest health recommendations and a variety of educational resources.
  • If you plan to travel internationally, visit the U.S. State Department website for travel alerts.
  • Find additional resources  in your community.
  • COVID-19 Vaccine Resources:
  • Visit the DSHS COVID-19 Vaccine page for the latest vaccine-related updates in the state of Texas:
        - COVID-19 Vaccine FAQ
        - Texas COVID-19 Vaccine availability 
  • Learn more about the different types of vaccines available and how they work:
        - Pfizer-BioNTech
        - Moderna
        - Johnson & Johnson
  • Visit the TDI COVID Vaccine Fraud alert page for information on vaccine scams to avoid.
  • If you have any questions about your benefits you can speak with a BCBSTX Personal Health Assistant:

    BCBSTX Personal Health Assistants are available
    by phone

    Call a BCBSTX Personal Health
    Assistant toll-free

    (800) 252-8039 (TTY:711)

    Monday-Friday 7 a.m.-7 p.m. and
    Saturday 7 a.m.-3 p.m. CT.

     

    Educational Videos

    Watch the following BCBSTX educational videos to learn about COVID-19 related best health practices.

    Coronavirus/COVID-19

    Flatterning the Curve

    Social Distancing

    Quarantine, Self-Isolation

    Handwashing