BCBSTX Personal Health Assistants

Help is just a phone call away

Do you want to make the most of your HealthSelect of Texas® plan benefits? A Blue Cross and Blue Shield of Texas (BCBSTX) Personal Health Assistant can help you every step of the way.

BCBSTX Personal Health Assistants are trained to help you and your covered family members make the best use of your health insurance benefits – and save you money. They can:

  • answer your questions about your plan’s benefits and coverage,
  • tell you if a doctor, hospital or other provider is in the HealthSelectSM network,
  • estimate the cost of health care services or procedures before you go to the doctor or hospital,
  • tell you if you need a referral or prior authorization to see a health care provider or to schedule a service,
  • check the status of your referrals and prior authorizations,
  • make appointments for you,
  • connect you with a nurse who can help you if you have received a diagnosis or if you are managing a medical condition and
  • give you information about programs and tools available under your health plan, including disease management, wellness and weight loss programs, and useful web and mobile tools.

How can I talk to a BCBSTX Personal Health Assistant?

It's easy!

BCBSTX Personal Health Assistants are available by phone Monday-Friday, 7 a.m.-7 p.m. CT. and Saturday, 7 a.m.-3 p.m. CT. Call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039 (TTY: 711).

Find out how a BCBSTX Personal Health Assistant can help you in various situations by watching the videos below: 

Selecting a Primary Care Provider

Finding a Mental Health Provider

Referrals

  • View Transcript

    SOFÍA:
    Gracias por llamar a HealthSelect. Mi nombre es Sofía.
    ROSA GONZALES:
    Hola, Sofía. Mi nombre es Rosa Gonzales.
    SOFÍA:
    Hola, señora Gonzales. ¿En qué le puedo ayudar?
    ROSA GONZALES:
    Tengo cita con un cardiólogo esta semana, pero no sé si ya tengo un referido. ¿Me podría ayudar a averiguarlo?
    SOFÍA:
    Estoy segura de que podré ayudarla. Permítame verificar su información, señora Gonzales.
    ROSA GONZALES:
    Sí, sí por favor.
    SOFÍA:
    Señora Gonzales, no veo un referido en nuestro sistema. Si lo desea, con gusto llamaré a su médico de cabecera para investigarlo. ¿Me puede dar un número para localizarla?
    ROSA GONZALES:
    Sí, por supuesto.
    ROSA GONZALES:
    ¿Sí?
    SOFÍA:
    Buenas tardes, señora Gonzales. Soy Sofía, de HealthSelect of Texas.
    ROSA GONZALES:
    Buenas tardes, Sofía. Esperaba su llamada.
    SOFÍA:
    Le tengo buenas noticias. Como no encontré un referido en nuestro sistema, hablé con su médico de cabecera, como lo platicamos, y lo solicité en su nombre. También pude aprobarlo hoy mismo. Por lo general, este trámite toma cinco días, pero quise asegurarme de que su referido estuviera listo antes de su cita, acelerando el proceso.
    ROSA GONZALES:
    ¡Muchísimas gracias! No sabe cómo se lo agradezco.
    SOFÍA:
    Ha sido un placer ayudarla.
    V.O.:
    Los Asistentes personales de la salud están disponibles por teléfono de lunes a viernes, de siete de la mañana a siete de la tarde y sábados, de siete de la mañana a tres de la tarde, hora del centro. Comuníquese con un Asistente personal de la salud al (800) 252-8039. Llamada gratuita.

Participant communications and information from BCBSTX Personal Health Assistants are not meant to replace the advice of health care professionals. Participants are encouraged to seek the advice of their doctors to discuss their health care needs. Decisions regarding course and place of treatment remain with the participant and his or her health care providers.

BCBSTX Personal Health Assistants offer cost estimates for various in-network providers, facilities and procedures. Lower pricing and cost savings are dependent on the provider or facility of your choosing. Cost estimates are just an estimate. In addition to your applicable deductibles, copayments and/or coinsurance, the actual cost of the services may vary based on a number of factors including the date of service, the actual procedure performed and what services were billed by the provider and your benefit plan. Coverage is subject to the limitations, exclusions and terms of your plan.