Important Notice to HealthSelect of Texas® and Consumer Directed HealthSelect℠ Participants in the Austin/Round Rock and Waco/Temple/Killeen Areas
We want you to know that Blue Cross and Blue Shield of Texas (BCBSTX) is in the process of discussing new contracts with Ascension Seton and Ascension Providence (Ascension). This is a normal process and we are working with Ascension to negotiate a new contract.
However, if Ascension and BCBSTX do not reach agreement before March 1, 2020, Ascension will no longer participate in your network. This means that claims for services incurred beginning March 1, 2020 or later from an Ascension provider will be treated as out-of-network.
Out-of-network services can be significantly more expensive, and we recommend you stay within the HealthSelect network to keep your costs as low as possible. Emergency services will continue to be covered at the in-network benefit level.
If an agreement is not reached, after March 1, and you choose to continue to use Ascension for non-emergency care, eligible services will be reimbursed at the out-of-network benefit level, which may be at a much higher out-of-pocket cost to you. You are responsible for out-of-network costs that exceed the amount the plan pays for out-of-network services and your cost responsibility can be significant.
These facilities are part of this negotiation.
We understand the importance of having a strong network of doctors and hospitals is important and any change to the HealthSelect network can cause worry.
If you are planning to undergo a procedure or surgery and would like to know your options for in-network care, you can call a BCBSTX Personal Health Assistant toll-free at (800) 252-8039.
To find in-network doctors or hospitals
- Find a provider in the HealthSelect network or
- Call a BCBSTX Personal Health Assistant from toll-free at (800) 252-8039, Monday–Friday 7 a.m. - 7 p.m. or Saturday 7 a.m. - 3 p.m. CT
To verify network status
Check back on this website or call a BCBSTX Personal Health Assistant to verify network status. We are here to help you meet your health care needs.